Greetings from Q Magnets,
Every so often, an email arrives that really makes my day.
Yesterday, I received one from Beverley, a long-time Q Magnets customer who had recently ordered some additional magnets.
We had contacted her to see how she was getting on with her Q Magnets, and her reply was a lovely surprise.
Not only has Beverley been using Q Magnets for over 16 years, but she has been sharing them with family members and recommending them to friends.
Here’s part of what she wrote:
“I have been using these Q Magnets for over 16 years. I gave 2 of my Magnets away to 3 separate family members that’s why I ordered more. Even 4 of my friends had also ordered them as well.”
And then came the part that made me smile:
“They absolutely love them and of course so do I and they are the best things everrrrrrrrrrrrrrrrrr !!!!!!!!!!!!!”
Thank you, Beverley!
It’s wonderful to receive feedback like this, especially from someone who has stayed in touch and continued using Q Magnets for so many years.
When customers become our best advocates
Over the years, we’ve received thousands of comments, questions and testimonials from people using Q Magnets.
Some describe their experiences managing everyday aches and pains. Others share stories about family members, sporting activities or finding greater comfort in daily life.
Of course, everyone’s experience is different, and personal testimonials should never be confused with clinical evidence or a guarantee of results.
And not every customer has a positive outcome.
Just last week, I received a set of magnets back from Phil, a customer in Perth.
Phil had been dealing with a particularly complex lower back pain condition. We explored different options with him, even sending some larger magnets for him to trial.
Unfortunately, despite our efforts, the magnets didn’t provide the relief he was hoping for.
And that’s OK.
Phil was very appreciative of the opportunity to try them, and we were equally appreciative of his willingness to give them a fair trial.
We can’t expect every person to respond in the same way, particularly when dealing with complex and persistent pain conditions.
Sometimes Q Magnets help. Sometimes they don’t. And understanding both experiences is important.
Which brings me back to Beverley.
Here is someone who has continued using Q Magnets for 16 years and remains so enthusiastic that she has introduced them to family members and friends.
Beverley’s story isn’t simply about purchasing more magnets.
It’s about finding something she values enough to share with the people she cares about.
And I suspect quite a few of our long-time customers have done exactly the same thing.
Do you have a friend or family member who could benefit from Q Magnets?
Perhaps you know someone who regularly complains about a sore knee, stiff neck, aching back or muscular trigger-point discomfort.
Maybe it’s a family member who enjoys gardening, walking, cycling or playing sport but sometimes struggles with everyday aches and pains.
If you’ve had a positive experience with Q Magnets, you might have wondered whether they could be useful to someone else.
Q Magnets are reusable, non-powered multipolar magnetic devices designed for localised, temporary relief of minor aches and pains.
They come in different sizes and configurations, allowing users to select devices appropriate to different body areas.
We often discuss the importance of Field | Dose | Placement because selecting the appropriate magnet and positioning it correctly are important considerations.
If you’re introducing someone to Q Magnets for the first time, encourage them to learn how to use the devices properly and follow the instructions and precautions.
You can explore our Q Magnets application and placement guide.
And remember, what works well for one person may not produce the same response in another.
We’d love to hear your story and there’s a thank-you coupon
Beverley’s email also reminded me how valuable customer feedback is to us.
Whether you’ve been using Q Magnets for 16 days, 16 months or 16 years, we would love to hear about your experience.
What first encouraged you to try Q Magnets?
Which magnets do you use most often?
Have they made a difference to your everyday comfort?
And have you introduced them to friends or family members?
We have a dedicated Q Magnets Customer Feedback Survey where you can tell us about your experiences.
And as Phil’s experience reminds us, we value all genuine feedback including suggestions and experiences where Q Magnets haven’t met expectations.
As a thank-you, we also have a feedback reward program offering a 20% discount coupon, subject to the program’s requirements.
Share Your Experience, Complete Our Feedback Survey
Your feedback helps us improve our products, guidance and customer service.
It also helps us understand what matters most to the people who use Q Magnets.
Black Friday is just around the corner!
And speaking of sharing Q Magnets with family and friends…
Black Friday falls on Friday, 27 November this year.
If you’ve been thinking about adding to your collection or introducing someone else to Q Magnets, our upcoming Black Friday promotion may be a good opportunity.
We’ll be sharing the details of this year’s offers soon, so keep an eye on your inbox.
Whether you’re considering a few individual magnets, a Q Magnets Set, or even one of the Q Blankets, you can explore the range in advance.
A final thank-you
Beverley, thank you again for your enthusiastic message, your loyalty over the past 16 years and for introducing Q Magnets to the people around you.
And Phil, thank you for giving Q Magnets a fair trial and sharing your experience with us.
Both kinds of feedback matter.
It’s hearing from our customers, understanding their experiences and learning from their feedback that makes running Q Magnets so rewarding.
And to everyone else who has recommended our products, shared their experiences or taken the time to send us an email thank you.
Sometimes the most meaningful recommendation isn’t an advertisement. It’s a friend saying, “This has been useful for me. Perhaps you’d like to learn about it too.”
Until next week, stay curious and stay well.
James Hermans
Q Magnets
P.S. Have you introduced Q Magnets to a friend or family member? I’d love to hear about it. Share your story through our feedback survey.
Weekly Reframe
“The proof is in the pudding.” But not everyone gets the same result. Beverley’s 16 years of loyalty and Phil’s different experience remind us why honest feedback matters.
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